The shared challenge
Participants run Trident Logistics, a fictional learning organisation. Shipment Order requests move through roles with different priorities and responsibilities. Teams experience the flow, agree improvements and compare performance through three facilitated rounds.
How the work connects
ILLUSTRATIVE PROCESS FLOW
REQUESTShipment Order↓
- 01Order Entry→
- 02Warehouse→
- 03Pick & Pack↓
- 04Shipping←
- 05Customs←
- 06Last Mile↓
CUSTOMER OUTCOMECompleted and checked
Errors and rejected work return for correction.
SUPPORT ACROSS THE FLOWQualityMail Room
The decisions you make together
- Compare functional departments with distribution-centre-dedicated cells.
- Decide how adjacent desks and direct handoffs reduce internal running.
- Combine weight and zone lookup information into one reference card.
- Use distribution-centre sorting and visual trays while keeping required simulated quality checks.
What the experience develops
Recognise queueing, transport and handoff waste across logistics.
Connect warehouse, shipping and last-mile decisions with the whole flow.
Evaluate redesign using throughput, quality, cycle time and work-in-progress.
From the simulation to your business
The debrief connects what happened in the rounds to your organisation: shared performance measures, handoffs, leadership choices and personal contribution. Participants identify realistic actions and a practical improvement experiment to take back into work.
SUPPLY RUNNER is a facilitated role-play with digital scoring dashboards. The company and scenario are fictional learning environments.