The shared challenge
Participants run NovaTech Manufacturing, a fictional learning organisation. Customer Purchase Order requests move through roles with different priorities and responsibilities. Teams experience the flow, agree improvements and compare performance through three facilitated rounds.
How the work connects
ILLUSTRATIVE PROCESS FLOW
REQUESTCustomer Purchase Order↓
- 01Sales→
- 02Planning→
- 03Procurement↓
- 04Production←
- 05QC←
- 06Dispatch↓
CUSTOMER OUTCOMECompleted and checked
Errors and rejected work return for correction.
SUPPORT ACROSS THE FLOWQuality AuditMail Room
The decisions you make together
- Choose three quick wins using an effort–benefit discussion.
- Compare functional departments with customer-line manufacturing cells.
- Decide how direct handoffs, combined reference sheets and inline quality checks affect flow.
- Use visual trays and intake sorting to make customer-line ownership visible.
What the experience develops
Identify handoff and batching waste in a manufacturing process.
Map the value stream and compare the effect of quick wins with full redesign.
Develop an A3 and a workplace action commitment.
From the simulation to your business
The debrief connects what happened in the rounds to your organisation: shared performance measures, handoffs, leadership choices and personal contribution. Participants identify realistic actions and a practical improvement experiment to take back into work.
OPS RUNNER is a facilitated role-play with digital scoring dashboards. The company and scenario are fictional learning environments.