The challenge
Operating-model and process changes required leadership capability alongside practical delivery. The programme covered several business functions, making continuous-improvement understanding relevant beyond a central specialist team. The leadership curriculum formed the capability dimension of an assignment that also addressed standards, performance reviews and end-to-end process design.
The contribution
Jeroen developed a CI leadership curriculum within the client programme. It complemented his work on global standards, executive performance reviews and cross-functional process redesign. The contribution focused on creating leadership-development material within an actual improvement assignment, connecting capability development with the wider operating and management changes being designed.
The documented result
The work established a CI leadership curriculum as a client-programme deliverable. It was part of organisational capability development, rather than a standalone product offering. Participation numbers, learning scores and measured adoption outcomes were not separately reported.
Explore the relevant capability
Leadership & capability building ↗
Related experience
Developing project leadership capability ↗
A sustainable improvement deployment in Malaysia ↗
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