Email invoicing as a service-process improvement

The challenge

Email invoicing formed a distinct automation workstream within customer-service improvement. It addressed a transaction-related service activity alongside customer-contact projects in routing and IVR. The work was part of a portfolio connecting process improvement with practical automation for consumer products.

The contribution

Jeroen led email-invoicing automation projects during the the consumer manufacturing business Black Belt role. The contribution focused on this specific service-process application within the broader customer-service automation portfolio, separate from the routing, IVR and e-commerce project areas.

The documented result

The work delivered leadership of email-invoicing automation. A quantified invoicing cost, paper reduction, adoption rate or cycle-time result was not publicly reported for this workstream.

This is a distinct workstream within a wider engagement. Artwork is conceptual and does not depict the client’s facilities or project. Based on Jeroen van Koesveld’s professional case documentation. This account presents the industry context and documented contribution.

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