A selection of the CI programmes Jeroen has built or rescued — across oil & gas, banking, manufacturing, logistics, and software. The through-line in every case: weekly cadence, practitioner-owned improvement, and the 5 Shifts.
Investment banking middle office operational excellence. Cross-border settlements, reconciliation, trade support. Moved three European hubs onto a shared continuous improvement cadence without a central PMO. The "no new tools" deployment.
Services delivery operations transformation across four country organisations. Installed practitioner-led improvement at the account level. Focus: moving from audit-driven compliance to curiosity-driven practice. Shift 4 in live fire.
High-volume logistics operation with deeply unionised workforce. Built union-integrated practitioner development programme. Key insight: improvement ownership had to sit with the same people who ran the process — anything else was a sales pitch the floor rejected.
Offshore and onshore drilling operational excellence. Installed platform-level improvement cadence that survived two operator transitions. The systems-over-heroes test case — and the cleanest evidence Shift 5 is the one that protects the programme post-exit.
Automotive HVAC tier-one supplier. Standard-work refresh across four plants with coordinated cadence review. The "boring" case: no dramatic transformation, just 12 quarters of disciplined weekly improvement that compounded into substantial unit-cost reduction.
Applied CI to a software engineering operations context. Operational excellence outside the factory floor. Proof point: the 5 Shifts hold in knowledge work — the tools change, the behavioural transitions do not.
Every programme that compounded past year three had two things in common. First, a weekly improvement rhythm owned by practitioners — not a central team, not a consultancy, not a slide deck. Second, a named person who treated the cadence as the programme, not as one agenda item inside a programme.
Every programme that collapsed did so for the same reason: the person who held the cadence moved on, and the cadence went with them. That is Shift 5 — heroes to systems — and it is the single most important test of whether your CI programme is real infrastructure or a very expensive personality cult.
A 60-minute Architecture Session with Jeroen. Diagnostic, not sales. You leave with a written one-page A3 assessment of where your programme sits and what to change in the next 90 days — informed by every deployment on this page.
Book the Architecture Session — €997