Stormholt
SERVICE RUNNER — Business Services CI Simulation (Digital Kit)
SERVICE RUNNER — Business Services CI Simulation (Digital Kit)
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Most facilitators choose the Physical Kit. Same content. We print, cut, laminate, and ship — you unbox once and facilitate. View Physical Kit (€799).
SERVICE RUNNER — Digital Kit
The downloadable version. You print and assemble.
One team. Every solution. A one-day Continuous Improvement business simulation built for Business Services cohorts of 15-19 participants. Adapted from 17 years of operating-floor work at Shell.
What is in the download (ZIP, ~0.6 MB)
Print-ready files in PowerPoint, Word, and Excel:
- Facilitator Guide (Word, ~40 pages) — minute-by-minute playbook
- Job Descriptions (Word) — one role per page, all 8 departments + customer roles
- Directories & Fee Matrix (Word) — 200-name employee directory + pricing lookup
- Order Cards (PowerPoint) — 100 cards, 4-up A4 duplex, print-ready, with cut guides
- Box Labels (PowerPoint) — 31 labels, A4 single-up, large-type, ready to laminate
- Scoring Dashboard (Excel) — live DPMO + Sigma calculation with chart
- 45-slide Facilitator Deck (PowerPoint) — Stormholt-branded throughout
- Universal Printing Guide — paper weights, lamination, cutting, common pitfalls
- Source files in a Source-MD/ subfolder for power users
What you do with it
- Read the Facilitator Guide twice (Word file)
- Send the Order Cards PPTX to a print shop on 160gsm card stock duplex (or print at home — see the printing guide)
- Send the Box Labels PPTX to print + laminate (or use a home laminator)
- Print the directories on 200gsm matte and laminate
- Walk the room layout once, alone
- Run a self-paced practice round
- Run your first session
Time from download to first session: 2 weeks of part-time prep, or 2 days if you outsource the printing to a print shop. Print shop cost: €60-120.
What ships in the simulation
Company: Apex Shared Services · One team. Every solution.
Departments (in flow order): Service Desk → Triage → Specialist → Approvals → Fulfilment → Reporting
Customer locations: BU Alpha, BU Beta, BU Gamma, BU Delta
Fee structure used in the simulation
| Tier | Code | Unit Price |
|---|---|---|
| P3 standard | SR-P3 | €45 |
| P2 high | SR-P2 | €120 |
| P1 critical | SR-P1 | €290 |
Round structure
| Round | Duration | Teaching | Outcome |
|---|---|---|---|
| Round 1 — Baseline | 25 min | TIMWOOD primer | The cohort feels the waste |
| Round 2 — Quick Wins | 25 min | 5S + Visual Mgmt + Standard Work | Tactical improvements; partial Sigma climb |
| Round 3 — Full CI | 25 min | VSM + Fishbone + 5 Whys + A3 | Root-cause-driven redesign; full Sigma climb |
Cohorts typically move from Sigma 1.5-2.5 in Round 1 to Sigma 3.0-3.5 in Round 3. The team builds one A3, signs it, takes it home.
Or buy the Physical Kit
The premium version. Pre-printed cards, laminated labels, spiral-bound facilitator guide, USB stick, kraft box. View Physical Kit (€799).
Refund policy
14 days from purchase, full refund. After 14 days: no refund (digital product, downloaded).
Stormholt — operating systems for people who have to make improvement stick. stormholt.org · jeroen@stormholt.org
